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OFFICE OF THE DIRECTOR OF LAND AND MINES PERAK

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CLIENT CHARTER PERFORMANCE
JANUARY 2021 - JUNE 2021
OFFICE OF THE DIRECTOR OF LANDS AND MINES PERAK STATE


No.

Type of Service

Period

Client Charter Performance

1.

Provide Public Complaint Feedback

3 working days

100%

2.

Regular Public Complaints Solution

7 working days

96%

3.

Ensure that all employees and staff have been trained for 7 days a year

7 days a year

95%

4.

The repayment period of bills relating to land affairs is provided within the stipulated time of the invoice received

6 days from the date the invoice is received

100%

5.

Issuing the receipt as a receiver for every transaction at the counter

5 minutes

(1 business)

4.55 minutes

6.

Application for Transfer of Permission for PTG Approval Period

7 days

100%

7.

Approval of MB / PBN Approval Application for Approval

14 days

100%

8.

The Presentation Time of a 1-Day Ready for Land Transfer (PMT), Instrument (No PMT) & Form

1 day

100%

 

**Updates of the Client Charter Performance is periodically once every 6 months.

 



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