Client Charter Achievement
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Tel : 05 209 5000 Fax : 05 243 4451 |
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webmasterptg[at]perak.gov.my |
CLIENT CHARTER PERFORMANCE
JANUARY 2023 - JUN 2023
OFFICE OF THE DIRECTOR OF LANDS AND MINES PERAK STATE
No. |
Type of Service |
Period |
Client Charter Performance |
---|---|---|---|
1. |
Provide Public Complaint Feedback |
3 working days |
100% |
2. |
Regular Public Complaints Solution |
7 working days |
96% |
3. |
Ensure that all employees and staff have been trained for 7 days a year |
7 days a year |
95% |
4. |
The repayment period of bills relating to land affairs is provided within the stipulated time of the invoice received |
6 days from the date the invoice is received |
100% |
5. |
Issuing the receipt as a receiver for every transaction at the counter |
5 minutes(1 business) |
4.55 minutes |
6. |
Application for Transfer of Permission for PTG Approval Period |
7 days |
100% |
7. |
Approval of MB / PBN Approval Application for Approval |
14 days |
100% |
8. |
The Presentation Time of a 1-Day Ready for Land Transfer (PMT), Instrument (No PMT) & Form |
1 day |
100% |
**Updates of the Client Charter Performance is periodically once every 6 months.