Client's Charter Performance



CLIENT'S CHARTER PERFORMANCE
JULY 2016 - DECEMBER 2016
OFFICE OF THE DIRECTOR OF LANDS AND MINES PERAK STATE

 

No.
Type of Service Period Client Charter Performance
1.

Memberi Maklumbalas Aduan Awam

Provide Public Complaint Feedback

3 working days  100%
2.

Penyelesaian Aduan Awam Biasa

Regular Public Complaints Solution

7 working days  87.5%
3.

Memastikan semua pegawai dan kakitangan telah hadir berkursus selama 7 hari dalam setahun

Ensure that all employees and staff have been trained for 7 days a year

7 days a year  94%
4.

Tempoh bayaran tuntutan bil-bil berkaitan urusan tanah dijelaskan dalam tempoh masa yang ditetapkan dari invois yang diterima

The repayment period of bills relating to land affairs is provided within the stipulated time of the invoice received

6 days from the date the invoice is received  100%
5.

Mengeluarkan resit sebagai akuterima bagi setiap urusan di kaunter

Issuing the receipt as a receiver for every transaction at the counter

5 minutes (1 business)  4.21 minit
6.

Tempoh Permohonan Kebenaran Pindahmilik Kelulusan PTG

Application for Transfer of Permission for PTG Approval Period

7 days 
 100%
7.

Tempoh Permohonan Kebenaran Pindahmilik Kelulusan MB / PBN

Approval of MB / PBN Approval Application for Approval

14 days   100%
8.

Tempoh Perserahan Siap 1 Hari bagi Pindahmilik Tanah (PMT), Suratcara (Tanpa PMT) & Borang

The Presentation Time of a 1-Day Ready for Land Transfer (PMT), Instrument (No PMT) & Form

1 day   100%
** Client's Charter Performance update is periodically once every 6 months.